What is the primary way instructions are honored, rather than true understanding?	Via pattern-matching.
What gap exists between the literal words of an instruction and the true intent?	The gap between the letter and the spirit.
How can you close the gap between the letter and the spirit of an instruction?	By stating the overarching goal.
When someone asks to "Make it shorter," what is the underlying request?	To surface the ask for a skimmer.
What does the instruction "Make it more professional" require?	Reframing the content for a different audience and channel.
If asked to "Add more detail," what should the expansion focus on?	Only expanding what drives a decision.